Overview
Due to the nature of perishable items, we have specific guidelines to ensure safety and quality:
- Notification Window: Customers must report any quality issues, damage, or missing items within 24–48 hours of purchase or delivery.
- Proof of Issue: Clear photographic evidence of the spoiled or damaged item (including packaging) is required to process a claim.
- No Returns for Safety: For hygiene and food safety reasons, we do not accept physical returns of opened or temperature-sensitive perishable items once they have left our custody.
- Exclusions: Refunds or replacements are not provided for change of mind, taste preferences, or natural variations in produce (e.g., sweetness, minor aesthetic blemishes).
- Resolution: Valid claims will be resolved via a full refund to the original payment method, store credit, or a free replacement.
- Proof of Purchase: A valid receipt or order number is required for all refund requests.
Refunds
Once your claim is received and reviewed, we will send you an email to notify you that of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lokoom.com.au.
No Returns
For hygiene and food safety reasons, we do not accept physical returns of perishable items once they have left our custody.
Please dispose of the items appropriately.
Need help?
Contact us at info@lokoom.com.au for questions related to refunds and returns.